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CONTACT US

Support@xsto-official.store

FLAT/RM D3 11/F LUK HOP INDUSTRIAL BUILDING NO.8 LUK HOP STREET SAN PO KONG KL

OFFICE & WAREHOUSE LOCATIONS: United State, United Kingdom, Japan and Australia

INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    What type of mobility products do you offer?

    We design and manufacturer a wide range of stair climbing wheelchairs, and stair climbers for wheelchairs. Our mobility products provide safe, comfortable, and mobile short-distance ride, perfect for indoor and outdoor use.

    How do I order a product?

    You can place an order by visiting our shop page, selecting a product and completing checkout process  or by contacting us via phone or email(contact@xsto-official.store_). Our experts will guide you through the whole process, so you can receive a product that best suits your specific needs. You can count on an established manufacturer like XSTO Mobility.

    How long does it take to receive my goods after placing an order?

    In general it takes 1 to weeks but there are faster shipping options available like:

    • Standard shipping: 5 to 10 days.
    • Express shipping: 2 to 6 days.

    Once you place an order, our representative will contact you to confirm the details. If you live in a country where our distributors are located, we will forward your order to a nearby distributor.

    Is there a minimum order quantity for your products?

    No, there is no minimum order quantity for personal purchases of our products. For businesses or distributors, please contact us for more information.

    Are your stair climbing wheelchairs suitable for both indoor and outdoor use?

    Yes, our stair climbing wheelchairs are for indoor and outdoor use, or residential and commercial use. Contact our expert if you need any help.

    Can your stair climbing wheelchairs and wheelchair stair climbers handle different types of stairs, such as curved or narrow stairs?

    Our mobilility products can climb most types of stairs, including straight and curved staircases. We suggest to book a free consultation to select a product that is suitable for your specific situation.