Shipping & Returns

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Shipping

Free Shipping in USA

We offer free shipping in USA and we ship orders worldwide, including United States, Canada, Mexico, Brazil, Chile, Peru, Colombia, Ecuador, Bolivia, UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Lebanon, Thailand, Indonesia, Philippines, Vietnam, India, Albania, Bulgaria, Croatia, Greece, Hungary, Malta, Portugal, Romania, Slovakia, Spain, Finland, Turkey, Israel, Pakistan, Russia.

Region	Countries	Shipping Policy
North America	United States, Canada,Mexico	Free shipping in USA; standard shipping for others
South America	Brazil, Chile, Peru,Colombia, Ecuador, Bolivia	Standard shipping
Middle East	UAE, Saudi Arabia, Kuwait,Qatar, Bahrain, Lebanon,lsrael	Standard shipping
South Asia	India, Pakistan	Standard shipping
Southeast Asia	Thailand, Indonesia,Philippines, Vietnam	Standard shipping
Europe	Albania, Bulgaria, Croatia,Greece, Hungary, Malta,Portugal, Romania,Slovakia, Spain, Finland,Turkey, Russia	Standard shipping

Processing & Delivery

Orders will be shipped within 1-2 weeks after processing payment.
Express Shipping 2-5 Business days
Standard Shipping 5-10 Business days
The estimated delivery date may be delayed due to some unexpected events.
Order(s) of various products may be delivered in separate shipments.

Return

Return Policy

In US, we offer a 7-day return policy, and customers need to pay for 3% service fee for return.
In other countries, the shipping costs of return should be covered by customers.

Return Conditions

All returns must be made within fifteen-thirty days of purchase (depending on item) from the date it was delivered to you.

You must return your purchase with its original packaging and in unused and resalable condition within 15-30 days (depending on item) and you will be eligible for a refund, minus any restocking fees and shipping and handling charges (depending on the manufacturer, restocking fees are between 20% and 35%).

Restocking Fees

Please note restocking fees are based on regular price, if your order had specific discounts the restock fee would still be off the regular price.

Return Shipping Costs

Please Note, that although we offer Free Shipping on many products, in the event that you return it you will be responsible for the shipping charges incurred.

You will also have to pay for shipping the products back to the warehouse.

Return Authorization

You must contact us prior to shipping back a return because we will need to supply you with a special return address.

Do not ship back any returns to the originating address where the product came from.

Non-Refundable Items

Please note that powered equipment, and custom or built to order items are not eligible for refunds.
As some of the products we sell are always built to order, you will probably want to verify before ordering a product whether or not that is the case.
Clearance items as well as scratch and dent specials are also not eligible for refunds or exchanges.
Products priced at under $50 are also not eligible for refunds as the cost of deducting shipping (both ways) and restock fees will usually remain with a 0 or negative balance.

Cancelled Orders

For cancelled orders where order has not gone into production yet: We will refund the full charge minus 3% credit card processing fees (the same applies for Paypal and Amazon Pay).
Our credit card processor charges us the 3% fee even if we refund it (as most credit card processors do).
Once an item has gone into production or can not be called back due to shipping procedures standard restock fees will apply (as well as return exceptions noted above).

Customer Satisfaction

It is crucial to us that you are satisfied with every interaction you have with us—not just your purchase, but also the return process should you need to use it.

Please call us prior to returning an item, so that your return will receive the correct exchange or credit.

Warranty

Warranty Coverage

We offer 5-year warranty for device frame, 1 year warranty for battery and electrical parts.

Warranty Service

In US, during the warranty period, we arrange for an engineer online for repair service, provide free parts, and cover shipping costs.
In other countries, we provide free parts, cover the shipping costs, and provide a subsidy for repair costs up to $300.